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Cube One - Kortrijk

The best escape games in Kortrijk

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Terms and Conditions

Terms and conditions

All prices are VAT inclusive.

On entering a game, you agree with all terms concerning our house rules.This document can be found next to the entrance and describes what can be seen as unsporting behaviour (leading to damage of our properties).

By booking an event, you agree and warrant that any personal data you provide (i.e. your name, date of birth, e-mail adress and/or phone number) is accurate and complete. You agree to inform the Cube Zero BVBA booking team about any updates to your personal data.

By booking an event you agree to be added to our mailing list from which we will conduct a mailing in form of a competition maximum twice a year. You can perfectly write out afterwards.

With exception of regular surveillance cameras, we don't record any images in the context of privacy protection and legislation. Personal information will not be shared with third parties without your permission.

Upon participation in our event, you agree with the following:
– You will always arrive 15 minutes in advances so that an introduction can proceed comfortably. Otherwise, playtime will be reduced to secure later reservations.
– You agree by verbal consent if we select you as a winner to be mentioned on our Facebook page.

CANCELLATION POLICY
– Groups of 6 people or less

- more than 7 days in advance: no charge

- less than 7 days in advance: a cancellation fee of 50% of the amount mentioned in the confirmation e-mail

- the day of your reservation or not at all: a cancellation fee of 100% 

– Groups larger than 6 people
You inform us in advance if one or multiple games are canceled
- more than 10 days in advance: no charge
- less than 10 days in advance: a cancellation fee of 50% of the amount mentioned in the confirmation e-mail
- the day of your reservation or not at all: a cancellation fee of 100%

You may cancel by sending an e-mail to cubezerogent@gmail.com, mentioning the game you booked, date, name, phone number and/or confirmation e-mail OR by telepohne during our opening hours.

PAYMENT
You pay on site before the game starts

If small variations in the number of participants (up to 2 people), the amount shall be adjusted by the number of players

Companies or organizations with VAT number
To avoid you would be charged too much or too little depending on the number of presences:
– We create an invoice after playing, deadline within 8 days
– A document stating the number of players must be signed for approval in order to avoid any disputes
– If the booking differs in number of games, additional cancellation policies will be applied
– When making a reservation, please provide complete and accurate billing information
– In case of default, we will apply a penalty clause of 10% with a minimum of €100. Delay interest: €8 per year

We reserve the right to cancel the reservation with no right to any compensation or to deny access on suspicion of danger, public drunkenness or drug; before or during the game.

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